Troubleshooting

Solutions for common technical issues on ForsakenRO.

All that stands between you and your perfect RO server is a download, but don't worry — we've made it as stress-free and convenient for you as possible.

Common Issues

Can't Login to Game

Problem: Having trouble logging into the game.

Solution:

Create an in-game account at the Control Panel if you haven't already.

Getting Gravity Errors

Problem: Receiving gravity error messages when trying to play.

Solutions:

1. Make sure you have the all-in-one download installed
2. Run the ForsakenRO Patcher and make sure you are fully patched
3. Try running the game again and test if you still error
4. If you still error, download the small patch and install it into your RO folder
5. Run the ForsakenRO Patcher again
6. Try running the game again and test if you still error
7. If you still error after this, contact support via Discord or use @request in-game to report when exactly you error

Getting LUA Errors

Problem: Receiving LUA error messages in-game.

Solutions:

1. Download the LUA fix file (ask staff in Discord for current link)
2. Extract it into your RO folder and overwrite all files
3. Go in-game and see if you still error
4. If you still error, log on to a different character and type:
5. /hoai (for homunculus)
6. /mirai (for mercenary)
7. Log back into your Alchemist/Biochemist and your homunculus/mercenary should now work

Game Closes Immediately with No Error

Problem: When starting the game it closes immediately with no error message.

Solution:

This means you have not yet set up your setup.exe. Follow these steps:

1. Go to your RO folder
2. Open the setup application by double clicking it
3. At the top bar select your graphics card
4. Select the resolution you want (Always pick one lower or equal to your current resolution, not higher)
5. Press OK
6. Right click your setup application and click run as administrator
7. Select the resolution again
8. Press OK
9. Start the game by double clicking FkenRO.exe
10. Your client should now work

Patcher Issues

Patcher Won't Work

Problem: Patcher won't start, fails to update, or gets stuck.

Solutions:

Method 1: Small Patch

1. Go to the download page and download the Small Patch
2. The small patch gets updated after each update and includes the newest server-side files
3. Install the small patch into your RO folder
4. Run the ForsakenRO patcher - it should now be fully updated

Method 2: Manual Patch

1. Download the manual patch from the downloads page
2. Be aware that the manual patch might take longer to get updated compared to the small patch
3. Extract the manual patch into your RO folder and overwrite all
4. Run the ForsakenRO patcher - it should now be fully updated
5. Play the game with the new updates!

Installation Issues

Client Won't Install or Extract

Problem: Archive won't extract or installation fails.

Solutions:

1. Download a fresh copy of the client
2. Use a different extraction tool (7-Zip, WinRAR)
3. Check if you have enough disk space (need 5GB+)
4. Disable antivirus temporarily during installation
5. Extract to a simple path (e.g., C:ForsakenRO)

Launch Issues

Game Won't Start

Problem: Nothing happens when clicking the launcher, or it crashes immediately

Solutions:

Black Screen or Graphics Issues

Problem: Game launches but shows black screen or graphical glitches

Solutions:

1. Update your graphics card drivers
2. Switch between DirectX modes in setup
3. Lower graphics settings
4. Run in windowed mode
5. Disable overlay applications (Discord, Steam, etc.)

"Failed to Connect to Server"

Problem: Can't connect to the game server

Solutions:

1. Check if the server is online (website status or Discord)
2. Verify your internet connection
3. Flush DNS: Open Command Prompt as admin and run:

   ipconfig /flushdns
   

4. Disable proxy/VPN if using one
5. Check firewall isn't blocking the game
6. Try restarting your router

In-Game Issues

Constant Disconnections

Problem: Getting kicked from the server frequently

Solutions:

1. Check your internet stability
2. Close bandwidth-heavy programs
3. Use a wired connection instead of WiFi
4. Disable background updates
5. Contact your ISP if problem persists

High Lag or Ping

Problem: Game is playable but laggy

Solutions:

1. Close other applications using internet
2. Play during off-peak hours
3. Check task manager for background processes
4. Use a wired connection
5. Consider VPN if routing is poor
6. Check if anyone else on your network is using bandwidth

Skills Not Working

Problem: Skills fail to cast or have strange behavior

Solutions:

1. Check if you have required items (arrows, catalysts, etc.)
2. Verify you meet skill requirements
3. Make sure you're not silenced or frozen
4. Relog to refresh client state
5. Report persistent issues to GMs

Can't Pick Up Items

Problem: Unable to loot items from the ground

Solutions:

1. Check if your inventory is full
2. Verify weight limit isn't exceeded
3. Make sure the item isn't protected by loot rights
4. Wait for loot timer to expire
5. Try clicking directly on the item

Account Issues

Can't Login

Problem: Username/password not working

Solutions:

1. Double-check caps lock is off
2. Verify you're using the correct credentials
3. Use password recovery on the control panel
4. Check if account is banned (check email for notifications)
5. Contact staff if problem persists

Forgot Password

Problem: Can't remember account password

Solution:

1. Go to the control panel website
2. Click "Forgot Password"
3. Enter your username or email
4. Follow the reset instructions sent to your email
5. Check spam folder if email doesn't arrive

Character Deleted or Missing

Problem: Character appears to be gone

Solutions:

1. Make sure you're on the correct account
2. Check all character slots
3. Verify server connection is stable
4. Contact GMs immediately if character is truly missing
5. Do not create a new character in that slot until issue is resolved

Error Messages

"Failed to Load Data"

Problem: Error message about loading game data

Solution:

1. Run the patcher again
2. Verify game files integrity
3. Reinstall if corrupted files detected

"Disconnected from Server"

Problem: Random disconnections with this message

Solutions:

1. Check for server announcements (maintenance?)
2. Verify internet stability
3. Relog and try again
4. Contact GMs if it persists for your account only

"Client has stopped working"

Problem: Game crashes with Windows error

Solutions:

1. Update graphics drivers
2. Install all Windows updates
3. Verify DirectX and Visual C++ are installed
4. Check game files aren't corrupted
5. Run compatibility troubleshooter

Performance Issues

Low FPS or Stuttering

Problem: Game runs slowly or with stuttering

Solutions:

1. Lower graphics settings in setup.exe
2. Close other programs
3. Update graphics drivers
4. Disable visual effects in game
5. Clean temporary files
6. Check for overheating components

Long Loading Times

Problem: Game takes forever to load

Solutions:

1. Install on SSD if available
2. Defragment hard drive (if using HDD)
3. Close background applications
4. Verify game files aren't corrupted
5. Check disk health

Advanced Troubleshooting

Clean Reinstall

If all else fails, perform a clean reinstall:

1. Backup your settings (if possible)
2. Completely uninstall the game
3. Delete the ForsakenRO folder
4. Clear temporary files:
5. Press Win+R, type %temp% and delete contents
6. Restart computer
7. Download fresh client from website
8. Install to a new location
9. Patch fully before playing

System Requirements

Ensure your system meets minimum requirements:

• OS: Windows 7 or newer
• RAM: 2GB minimum
• Storage: 5GB free space
• Graphics: DirectX 9 compatible
• Internet: Stable broadband connection

Still Need Help?

Prevention Tips